Cappex
  • 07-Mar-2017 to 06-May-2017 (CST)
  • Client Service
  • Chicago, IL, USA
  • Full Time

Cappex.com is a growing and successful company with a great mission to help connect students and colleges. Around 8 million high school students have registered on Cappex.com's family of websites (Cappex.com & CollegeGreenlight.com) and we work with roughly 600 colleges--the vast majority of which are nonprofit 4-year colleges in the US. Our office is located in downtown Chicago and we offer the following perks:

  • Work in a casual environment with talented and passionate people
  • Free snacks and soft drinks
  • Career growth and learning opportunities
  • Full benefits package and a matching 401k plan
  • Pre-tax transit benefits

The Role:  In this position, you will interact with and provide outstanding customer support to our college admissions clients on a daily basis.  You will also write creative and engaging copy for colleges based on their existing marketing materials, and communicate professionally via written email correspondence.  This is a great role for someone who can wear many hats (and wear them well!), is a true people person, and is highly organized. The person in this role should have an ownership mindset and truly care about their work and responsibilities.

Required Skills/Experience:

  • Bachelor's Degree relating to customer service and the higher education world. Preferred majors include the Humanities, Communications, or Business
  • 2+ Years of Demonstrated Professional and/or Customer Service Related Responsibility - feel free to tell us about internships, volunteer positions, and/or leadership roles in clubs or organizations
  • Must have strong phone presence and relationships building ability
  • Proficiency with Word, Outlook, and Excel
  • Strong writing, communication and analytical skills along with attention to detail and organizational skills
  • Experience working in a college admissions office is a huge advantage
  • Prior experience in or interest in sales a plus
  • Basic HTML and Photoshop skills are a plus

We'd love to know about roles and/or experiences in which you delivered customer service above and beyond what was expected.  Additional experience information to share would be data entry, ways in which you're attentive to detail, or work with Excel in which accuracy was imperative.

Equal Opportunity Employer

Cappex
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